There is a gem on the Sapphire Coast.
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That gem is Brian and the team at ARV Caravans in Eden.
We have all done business when all has gone well and thought the business experience to have been a positive one.
You really only have the opportunity to gauge the people you deal with when a problem arises.
And so it was for me recently.
I am pleased to say that despite considerable effort and cost to ARV Caravans, they did not rest until a solution was found.
Living in Queensland and having bought a used motor home from Chris at ARV Caravans, I expected that I would have a battle on my hands to rectify a problem which I hasten to add was not their or my fault.
Within 10 minutes of my initial phone call Bryan showed himself to be an extremely honourable person to deal with when he immediately offered a refund.
What a relief.
Still we discussed issues further and we agreed that Bryan and his team would create the changes to make my unit comply with regulations.
Fantastic.
Bryan did this at his cost, also loaning me a caravan while he effected the changes.
Honestly, they could not have treated me better.
Yes, all businesses need to turn a profit if they are to remain in existence and I am not suggesting that any wild whim of dissatisfaction can miraculously be sorted.
I am pleased to confidently say that Bryan and the team at ARV Caravans are truly customer focussed, professional and worthy of your business.
For me it was just luck that I found ARV Caravans and I am grateful for that.
Lester Knopke
Summerholm
Queensland