Bupa Eden hopeful sanctions will be lifted following request for reaccreditation

Bupa had sanctions imposed in December 2018.
Bupa had sanctions imposed in December 2018.

Eden Bupa has applied for reaccreditation following a six-month struggle to meet standards required by the Aged Care Quality and Safety Commission.

The commission confirmed a site audit of the service had been undertaken since sanctions on the facility were extended until the end of 2019.

A six-month halt on Commonwealth funding and the ability to accept new residents was first slapped on Bupa Eden in December 2018 with the commission finding "immediate and severe risk to the health, safety and wellbeing of care recipients".

Then in June 2019, those sanctions were extended a further six months after Bupa's "continuing non-compliance".

However, a spokesperson for Eden Bupa said a number of changes have been made in the aged care facility and progress has been made in a number of areas, including a "new and experienced" leadership team, along with bolstering staff numbers and training.

"We've applied for reaccreditation as we believe we are making progress in many areas," the spokesperson said.

"Improvements are underway, we have recruited multiple assistants in nursing, an additional registered nurse, recreational activities officer, maintenance officer and a physio-aide to support our physiotherapist.

"We're also reviewing our resident care plans, and bolstering our training and education for clinical, kitchen and laundry staff.

"We appreciate all the residents and relatives who took time to give us thoughtful feedback. We take all feedback seriously and are taking it into consideration both in day to day decisions and as we evaluate potential changes and improvements."

Bupa said it would continue to work through remaining matters with an independent administrator and advisor.

Following the audit process, the decision and report will be made available on the Commission's website.

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