Dark days continue for Bupa Eden as sanctions extended

Will there be light? Bupa Eden care facility will continue to operate under sanctions. Photo: Rachel Mounsey
Will there be light? Bupa Eden care facility will continue to operate under sanctions. Photo: Rachel Mounsey

A dark cloud looms over Bupa Eden with the aged care facility to operate under sanctions for a further six months.

Initial sanctions were issued by the Department of Health in December last year after it failed to meet outcomes across several accreditation standards.

The facility offers residential care, respite care and dementia care.

Following information received from the Australian Aged Care Quality Agency, the department identified there is an "immediate and severe risk to health, safety and wellbeing" of care recipients at the service.

A spokesperson for the Health Department stated, "the decision to extend the sanction at Bupa Eden was made by the department following the identification of continuing non-compliance at the service with matters primarily relating to those identified in the original sanction issued in December 2018".

Findings published on the Myagedcare website outline the facility continues to fail to meet standards in key areas including management systems, staffing and organisational development, and health and personal care.

"A decision was made to extend the sanction in consultation with the approved provider, providing Bupa with sufficient time to rectify the non-compliance," the spokesperson said.

A separate sanction placed on the service in mid-March after a resident was found with a maggot-infested wound in his head is also set to expire in December.

A spokesperson for Bupa has responded saying, "Providing quality care and support to our residents and staff at Eden is our absolute priority".

"Bupa is very sorry this has happened and takes the Department of Health's sanctions and non-compliance notices extremely seriously.

"We have been taking immediate action to improve services at Eden, including recruiting additional staff and reviewing resident care plans," the spokesperson said.

The sanctions mean Bupa Eden has had its Commonwealth funding revoked once again for a period of six months and can not take on any new care recipients during that time.

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

"Where there is continued non-compliance, or where there is an immediate and severe risk to the safety, health or well-being of care recipients, the department may impose sanctions," the Health Department spokesperson said.